Terms of Service

1. Who may use our services

You must be at least 18 years old and capable of entering a binding contract under UAE law. By booking, you confirm the information you provide is accurate and that you have authority to receive services at the address given.

2. Services

Spaholics provides professional in-home massage and related wellness treatments in Dubai and covered areas, subject to therapist availability, scheduling, and any health contraindications. Services are wellness treatments and are not a substitute for medical care. Consult a physician if you have medical conditions, are pregnant, or are unsure whether a treatment is appropriate.

3. Bookings

• A booking is confirmed once payment succeeds (or as otherwise confirmed by us in writing).
• You must provide a suitable private space for the therapist to set up and work safely.
• Please disclose relevant health information or preferences in the booking notes.
• We may refuse or end a session if the environment is unsafe or inappropriate.

4. Payments (Stripe & Tabby)

Prices are shown in AED and may change. Online checkout may offer card payments via Stripe and Pay later with Tabby (subject to Tabby eligibility). By paying, you also accept the applicable terms of Stripe and/or Tabby. Failed, cancelled, or rejected payments do not confirm a booking.

Installment plans via Tabby are provided by Tabby to you; Spaholics receives settlement according to our merchant agreement with Tabby.

5. Memberships & subscriptions

Monthly membership / subscription plans entitle you to the number of in-home sessions described at purchase, excluding Face Lifting / Kobido unless expressly stated. Sessions must be booked through our website or with our team. For pausing, rescheduling unused sessions, or cancelling a plan, see Subscription management or contact us. Unused sessions may expire according to the plan terms communicated at purchase unless we agree otherwise in writing.

6. Cancellation & refunds

Please cancel or reschedule at least 24 hours before your appointment. Late cancellations or no-shows may incur a fee up to the full session price. Refunds are always returned to the original payment method and, where payment was made via Stripe or Tabby, processed through that provider. Full details — including timelines, package and subscription rules, and how Tabby instalments are adjusted — are set out in our Refund & Cancellation Policy.

7. Conduct & safety

• Treat therapists with respect; harassment or inappropriate behaviour will end the session without refund.
• Provide accurate access instructions and a safe treatment space.
• Follow any hygiene or health guidance provided for your session.

8. Intellectual property

Website content, branding, and materials are owned by Spaholics or its licensors. You may not copy or reuse them without prior written permission.

9. Limitation of liability

To the fullest extent permitted by UAE law, Spaholics is not liable for indirect, incidental, or consequential damages arising from use of the website or services. Our total liability related to a booking will not exceed the amount you paid for that booking, except where liability cannot be limited by law (including for death or personal injury caused by negligence where applicable).

10. Privacy

How we handle personal data is described in our Privacy Policy.

11. Governing law

These Terms are governed by the laws of the United Arab Emirates. Courts of Dubai shall have jurisdiction, without prejudice to any mandatory consumer protections that may apply.

12. Changes

We may update these Terms by posting a revised version on this page. Continued use after changes means you accept the updated Terms.

13. Contact

Questions: contact@spaholicsuae.com
WhatsApp: +971 56 125 2474