Refund & Cancellation Policy

Last updated: 29 July 2026

This policy explains when you can cancel or reschedule a Spaholics booking, when you are entitled to a refund, and how refunds are returned to you. It applies to all bookings made on www.spaholicsuae.com and forms part of our Terms of Service.

1. Cancelling or rescheduling

More than 24 hours before your appointment — cancel or reschedule free of charge. If you cancel, you receive a full refund.
Less than 24 hours before your appointment — we may charge up to 50% of the session price to cover the therapist's reserved time. The balance is refunded.
No-show, or no access to the address at the booked time — the session is treated as delivered and is non-refundable.
Cancelled by Spaholics — if we cannot supply a therapist, or we cancel for any reason, you receive a 100% refund, or a rescheduled session at your choice.

To cancel or reschedule, contact us on WhatsApp or by email with your booking reference (for example SPA123456ABC).

2. How refunds are processed

All refunds are returned to the original payment method. We do not refund to a different card, to a different person, or in cash, and we do not issue store credit in place of a refund unless you specifically ask for it.

Once you contact us we acknowledge your request within 2 business days. If the refund is approved we submit it to the payment provider within 5 business days of approval. The time for the money to reach you after that depends on the provider:

Paid by card (Stripe)

We issue the refund through Stripe against the original payment. Stripe returns it to the card that was used. Depending on your bank, the amount typically appears within 5–10 business days of us submitting it. Partial refunds are supported where only part of a booking is refundable.

Paid later with Tabby (instalments)

We initiate the refund from our side against the original Tabby order, for the full or partial amount as applicable. Tabby then settles it with you directly:

Full refund before you have paid all instalments — Tabby cancels the remaining instalments so nothing further is collected, and returns any amount you have already paid to your original payment method.
Partial refund — Tabby reduces your outstanding instalment plan by the refunded amount. If the refund is larger than what remains outstanding, the difference is returned to your original payment method.
Full refund after the plan is fully paid — the whole amount is returned to your original payment method.

Timing of the return and any instalment adjustment is handled by Tabby under your Tabby agreement. Refund-related queries about your instalment schedule can also be raised with Tabby directly through the Tabby app.

3. Packages & multi-session bundles

Prepaid packages can be refunded for the unused sessions only. Sessions already delivered are charged at our standard single-session rate (not the discounted package rate), and the remainder is refunded to your original payment method. Packages are transferable to another person by prior written agreement with us.

4. Monthly subscriptions

You can cancel at any time from your client dashboard. Cancellation stops all future monthly charges.
Cancelling takes effect at the end of the billing month you have already paid for — your remaining sessions for that month stay available until it ends.
The current month is refundable only if no session from that month has been delivered and you cancel within 14 days of the charge.
If sessions have been delivered, that month is not refunded; billing simply stops from the next cycle.
Monthly plans are billed by card via Stripe, so refunds return to that card.

More detail on pausing and managing plans is on the Subscriptions page.

5. Service quality concerns

If you are unhappy with a session, tell us within 48 hours of the appointment. We will review what happened with you and the therapist, and where the complaint is upheld we offer a complimentary replacement session or a full or partial refund, at your choice.

6. Gift vouchers

Gift vouchers are non-refundable once issued, but they are transferable and can be redeemed against any treatment of equal or lesser value before their expiry date. If a voucher-funded booking is cancelled by us, the voucher is reinstated in full.

7. Failed or rejected payments

A booking is only confirmed once payment succeeds. If a card payment fails, or Tabby declines the purchase, no booking is created and no money is taken — there is nothing to refund. Any temporary authorisation hold placed by your bank is released automatically, usually within a few business days.

8. How to request a refund

Email: contact@spaholicsuae.com
WhatsApp: +971 56 125 2474

We acknowledge every request within 2 business days and tell you the outcome, the amount, and the expected timeline in writing.

9. Changes to this policy

We may update this policy by posting a revised version on this page. The policy that applies to your booking is the one published at the time you paid.